Refund Policy

Shopping online is awesome – until you buy something you don’t want and it’s time to get it returned. But now returns and exchanges are easy too! We offer easy returns for refund for up to 14 days from delivery date! Just make sure to hold onto your original packaging until you know it’s the right product for you! All bike returns are free.

Returns will only be accepted if:

·product is in new condition,

·purchase was made within 14 days,

·original packaging is included,

1. Fill out our return form here: Hiland Bike Return Form.

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2. A Hiland customer care team member will reach out to you within two business days.

3. Once approved, our customer care team will help determine the best way to return your order.