Mountain Bike
Help Center2022-03-24T06:32:17+00:00

Help Center

Still Have Any Questions? Email:

Do You Accept Customized Bicycles?2022-03-25T09:08:40+00:00

Yes, Hiland has 22 years of bicycle manufacturing experience. Our main business is customization for wholesaler. If you need to purchase in bulk, please feel free to contact us.

Do Your Bikes Come with a Warranty?2022-03-25T07:52:22+00:00

Please visit the “warranty” page.

When Can I Expect My Refund?2022-03-25T07:52:54+00:00

After we submit your refund request, you will receive a confirmation email. The refund will be returned to you within 3-7 working days after you receive the email.

What is Your Return Policy?2022-03-25T07:53:04+00:00

Please visit the “Refund Policy” page.

What Size Bike Do I Need?2022-03-25T07:53:16+00:00

HILAND makes bikes for everyone, people come in a wide range of sizes, and so do our bikes. Choose the right bike size that fits your height and weight for comfort and fun.

What Size Bike Do I Need?what Kind of Bikes Should I Buy?2022-03-25T07:54:00+00:00

Mountain bikes: best for rough terrain. Mountain bikes have the function of suspension, which will soak up bumps and thumps, thereby improving comfort and steering control. Mountain bikes can also be ridden in general urban areas. It’s the most comprehensive range of bikes that can cover any need for everyday riding.

Road bikes: fastest of all other styles of bikes. Some people commute on their road bikes, some like to explore long days in the countryside, while others want to push their physical boundaries and travel as fast as possible.

Hybrid bikes: best for leisure riders and short commutes. Hybrid bikes are designed for beginners and casual riders. It is ideal for commuting, urban cycling, and weekend leisure cycling.

Cruiser bikes: a great option for riding along the beach. Cruiser bikes are designed for recreational riding and used for easy, short daily commutes and leisurely cruising.
If you like cycling at a slow pace, enjoy the sunshine, the cruiser will serve you well.

How to Assemble the Bike? is It Difficult?2022-03-25T07:54:07+00:00

Please don’t worry about it. 85% of the bike parts have been finished installation. They are easy to assemble. If you have any questions about the bike, please do not hesitate to contact us. (Don’t assemble the fork BACKWARDS)

How Long Can I Receive My Bike?2022-03-25T08:12:07+00:00

Hiland have warehouse in the United States. Most of our bicycles will ship from this warehouse, Some models of bicycles need to be shipped from the factory in China. We will try to ship all items from the warehouse nearest to you. Different regions with different delivery time. It usually takes 7 to 30 days, depending on the efficiency of customs clearance.

How Do I Check the Status of My Order?2022-03-25T07:54:45+00:00

You will receive a confirmation email notifying you that your order has been received.

Can We Enjoy Free Shipping?2022-03-25T08:16:43+00:00

Sorry, different country different shipping policy, There are free shipping area and charge shipping area. You can check the detailed shipping cost before you place an order.

How Do I Get Order Information Like Tracking or Assistance with My Order?2022-03-25T07:54:59+00:00

Once your order is ready, you will receive a shipping confirmation email with a tracking link.

Do you SHIP INTERNATIONALLY?2022-03-25T08:19:16+00:00

Yes, we are a professional bicycles manufacturer. Our products sell to all over the world. No matter which country are you in, you can place an order online.


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